Policies

SARA JUNE POLICIES


PRE-PAYMENT FOR ALL SERVICES

We now require full deposit of your service total cost when booking your appointment and will be placed on your individual account. If you reschedule or cancel more than 24 hours before your appointment, your deposit will still be on your account and can be used toward your next appointment.

LATE CANCELLATIONS

Sara June has a 24-hour cancellation policy. Our stylists depend on your timely 24-hour cancellation to have a chance to fill your spot with someone on our waitlist. After one grace late-cancellation, every subsequent late cancel will be subject to a charge of 50% of the service price. This will be deducted from your account.

NO-SHOWS

No-Shows will be charged 100% of the original service booked. Two No-Shows will forfeit your ability to book appointments with any stylist at Sara June. However, you may be considered as a walk-in.

LATE ARRIVAL OF GUESTS

We understand that life happens. If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us!
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day.  Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day.Tardiness may require rescheduling your appointment for another day.

APPOINTMENT CONFIRMATIONS

We make every effort to notify you of your appointment date and time. We send an email confirmation 48 hours in advance as a courtesy because we know how easy it is to forget an appointment, and it gives you an opportunity to reschedule or cancel before the 24-hour cancellation policy comes into effect. However, it is your responsibility to remember your appointment date and time and inform us if your contact information has changed.

CHILD SAFTY POLICY

Children are ONLY permitted in the vestibule area of the downstairs, and the waiting area of the Garret. For safety reasons and insurance purposes, no child under the age of 8 may accompany you while you are having a service. We do not have space or the facilities to care for children. We love children, and we hope you understand that we cannot assure their safety in a salon environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.

SERVICE GUARANTEE

Sara June guarantees all our services. In the event that you are not satisfied with your service, we ask you to please contact the front desk within 14 days of your service. Often times issues that seem impossible to make better, only take 15-30 minutes to fix. If there isn’t a solution we do offer refunds for your service.

HAIR PRODUCT REFUND

We will issue a full refund on hair products returned and unused within 7 days of purchase.

HAIR PRODUCT EXCHANGE

If you have opened and used a product, and are not happy with the product we suggested, we would be happy to issue a product exchange within 30 days of your purchase.

DAMAGED PRODUCT

We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long
as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for
product only or store credit towards product only.

GIFT CARDS AND CERTIFICATES

No refunds will be given for gift card purchases.  Gift Certificates are NOT redeemable for cash.

GIFT CERTIFICATE DELIVERY

Gift certificates are available for immediate purchase and delivery via email/website download through our online-booking page. They also may be picked up on location at Sara June.

PRIVACY + PAYMENT INFORMATION:

Sara June does not disclose client information to third-parties. All customer information is confidential. Sara June doesn’t keep or record any Credit Card or other payment information. Payment is done through a secure POS paywall.